We aim to deliver your order within 5 to 12 business days, depending on your location and external factors. Delivery times may vary, especially during peak seasons. We will always strive to keep you informed of any delays.

Once your order is confirmed, we process it as quickly as possible to ensure timely delivery. However, if you need to change or cancel your order, please contact us at info@sophiejohnson.uk within 24 hours of placing your order. We will do our best to accommodate your request.

Once your order has been dispatched, you will receive an email with a tracking number. You can use this number to track your shipment through DHL or your chosen delivery provider. Track your order here: Tracking

Yes, we accept returns within 14 days of receiving your order. Please make sure the item is in its original, unused condition and packed in the original packaging. To initiate a return, email us at info@sophiejohnson.uk with your order details.

If your order arrives damaged, please take photos of the damage and contact us immediately at info@sophiejohnson.uk. We will work with you to resolve the issue, including offering a replacement or refund.

We accept various payment methods, including credit/debit cards, PayPal, and other payment options that may be available at checkout.

For business-related inquiries, please contact us at info@sophiejohnson.uk. We would be happy to discuss potential partnerships or other opportunities.