Terms of Service

Terms and Conditions

This website is operated by Sophie Johnson. Throughout the site, the terms “we,” “us,” “our,” and “business” refer to Sophie Johnson. Sophie Johnson offers this website, including all information, tools, and services available on this site, to you, the user, conditioned upon your acceptance of all terms, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and policies referenced herein and/or available via hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or contributors of content.



Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.



By agreeing to these Terms of Service, you represent that you are at least the age of majority in the state or province where you reside, or that you are the age of majority in the state or province where you reside and have given us your consent to allow all your minor family members to use this site.

You may not use our products for any illegal or unauthorized purposes, nor may you violate any laws in your jurisdiction while using the Service (including but not limited to copyright laws).
You may not transmit any worms, viruses, or any destructive code.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone at any time for any reason.

You understand that your content (excluding credit card information) may be transferred unencrypted and (a) may involve transmissions over various networks; and (b) may be modified to comply with and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, the use of the Service, or access to the Service, or any contact on the website through which the service is provided, without our express written permission.
The headings used in this agreement are for convenience only and shall not limit or otherwise affect these Terms.



ARTICLE 1 - DEFINITIONS

In these terms and conditions, the following definitions apply:

Cooling-off period: the period during which the consumer can exercise their right of withdrawal.

Consumer: a natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur.

Day: 01-08-2023

Long-term contract: a distance contract concerning a series of products and/or services, the delivery and/or consumption obligation of which is spread over time.

Durable medium: any medium that enables the consumer or entrepreneur to store information personally addressed to them, in a way that allows future consultation and unchanged reproduction of the stored information.

Right of withdrawal: the ability for the consumer to cancel the distance contract within the cooling-off period.

Entrepreneur: a natural or legal person who offers products and/or services remotely to consumers.

Distance contract: a contract where, in the context of a system for remote selling of products and/or services organized by the entrepreneur, communication techniques are exclusively used up to the conclusion of the contract.

Remote communication technique: a medium that can be used to conclude a contract, without the consumer and the entrepreneur being simultaneously in the same physical location.

General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.



ARTICLE 2 - IDENTITY OF THE ENTREPRENEUR

  • Email address: info@sophiejohnson.uk
    • Chamber of Commerce number: 890519633
    • VAT number: 004686523B70
    • Address: Duivendrecht, Netherlands
    (not a visiting or return address. Returns to this address will not be refunded)


ARTICLE 3 - APPLICABILITY

These general terms and conditions apply to any offer made by the entrepreneur and to any distance agreement and orders concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur's premises and that they will be sent to the consumer free of charge as soon as possible upon request.

If the distance contract is concluded electronically, the text of these general terms and conditions may, in deviation from the previous paragraph, be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be viewed electronically, and that they will be sent to the consumer electronically or otherwise free of charge upon request.

In the event that specific product or service terms and conditions also apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and in case of conflicting general terms and conditions, the consumer may always invoke the applicable provision that is most favorable to them.



If one or more provisions of these general terms and conditions are or become wholly or partially invalid or are annulled at any time, the agreement and these terms and conditions shall remain in force for the remainder, and the relevant provision will be immediately replaced by a provision that most closely approximates the intent of the original, by mutual agreement.

Situations not covered by these general terms and conditions shall be assessed 'in the spirit' of these general terms and conditions.

Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions shall be interpreted 'in the spirit' of these general terms and conditions.



ARTICLE 4 - THE OFFER

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to change and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer. If the entrepreneur uses images, they are an accurate representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot give rise to claims for compensation or contract cancellation.

Images of products are an accurate representation of the offered products. The entrepreneur cannot guarantee that the displayed colours exactly match the actual colours of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are associated with accepting the offer. This specifically includes:

The price, excluding customs clearance fees and import VAT. These additional costs will be the responsibility and risk of the customer. The postal and/or courier service will apply the special arrangement for postal and courier services with respect to imports. This arrangement applies when goods are imported into the destination EU country, which is the case in this instance. The postal and/or courier service collects VAT (possibly together with the customs clearance fees) from the recipient of the goods.

The potential shipping costs;

The manner in which the agreement will be concluded and which actions are required for that;

Whether or not the right of withdrawal applies;

The method of payment, delivery, and execution of the agreement;

The period within which the offer must be accepted or the period during which the entrepreneur guarantees the price;

The rate for communication by remote means if the cost of using the communication technique is calculated on a basis other than the regular base rate for the used communication method;

Whether the agreement will be archived after conclusion, and if so, how the consumer can access it;

The manner in which the consumer, before concluding the agreement, can verify and, if desired, correct the data they have provided in relation to the agreement;

Any other languages in which the agreement may be concluded, in addition to Dutch;

The codes of conduct the entrepreneur has subscribed to and how the consumer can electronically access these codes of conduct;

The minimum duration of the distance agreement in the case of a duration transaction.

Optional: available sizes, colors, types of materials.



ARTICLE 5 - THE AGREEMENT

The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the conditions set for it.

If the consumer has accepted the offer electronically, the entrepreneur shall promptly confirm the receipt of the acceptance of the offer electronically. Until the receipt of this acceptance has been confirmed by the entrepreneur, the consumer may cancel the agreement.

If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur shall take appropriate security measures.

The entrepreneur may, within legal frameworks, check whether the consumer can meet their payment obligations, as well as any facts and factors that are relevant for a responsible conclusion of the distance agreement. If, based on this investigation, the entrepreneur has valid reasons not to proceed with the agreement, they are entitled to refuse an order or request with a justified explanation, or attach special conditions to its execution.

The entrepreneur shall provide the following information in writing or in a way that allows the consumer to store it on a durable data carrier:

  1. The physical address of the entrepreneur's establishment where the consumer can lodge complaints;
  2. The conditions under which and the manner in which the consumer can exercise their right of withdrawal, or a clear notification about the exclusion of the right of withdrawal;
  3. Information about warranties and existing after-sales services;
  4. The data included in Article 4, paragraph 3 of these terms, unless the entrepreneur has already provided this information to the consumer before the agreement is executed;
  5. The requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.

In the case of a duration transaction, the provision in the previous paragraph applies only to the first delivery.

Every agreement is concluded subject to the condition of sufficient availability of the relevant products.


ARTICLE 6 - RIGHT OF WITHDRAWAL

When purchasing products, the consumer has the right to cancel the agreement without providing a reason within 14 days. This cooling-off period begins the day after the consumer or a representative designated by the consumer, known to the entrepreneur, receives the product.

During the cooling-off period, the consumer must handle the product and packaging with care. They may only unpack or use the product to the extent necessary to determine whether they wish to keep the product. If they exercise their right of withdrawal, they must return the product with all delivered accessories and, if reasonably possible, in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise their right of withdrawal, they are required to notify the entrepreneur within 14 days of receiving the product. This notification must be made in writing or by email. After notifying the entrepreneur of their intention to exercise the right of withdrawal, the consumer must return the product within 14 days. The consumer must provide proof that the goods were returned in a timely manner, for example by means of proof of shipment.

If the customer does not notify the entrepreneur of their intention to exercise the right of withdrawal within the timeframes set in paragraphs 2 and 3, or does not return the product, the sale becomes final.



ARTICLE 7 - COSTS IN CASE OF WITHDRAWAL

If the consumer exercises their right of withdrawal, the costs of returning the products are borne by the consumer.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the withdrawal, provided that the product has already been received by the retailer or conclusive proof of complete return is provided.



ARTICLE 8 - EXCLUSION OF THE RIGHT OF WITHDRAWAL

The entrepreneur may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the entrepreneur has clearly mentioned this in the offer, at least in good time before the conclusion of the agreement.

The right of withdrawal can only be excluded for products:

  1. made by the entrepreneur according to the consumer's specifications;
  2. clearly personal in nature;
  3. which cannot be returned due to their nature;
  4. which may spoil or age quickly;
  5. whose price is subject to fluctuations in the financial market beyond the entrepreneur's control;
  6. for single newspapers and magazines;
  7. for audio and video recordings and computer software, if the consumer has broken the seal;
  8. for hygiene products if the consumer has broken the seal.

The right of withdrawal can only be excluded for services:

  1. relating to accommodation, transport, catering, or leisure activities to be performed on a specific date or during a specific period;
  2. for which the delivery has expressly started with the consumer's consent before the cooling-off period has expired;
  3. concerning betting and lotteries.


ARTICLE 9 - THE PRICE

I reserve the right to change the prices of the offered products and/or services during the validity period stated in the offer, including due to changes in VAT rates.

Notwithstanding the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no control, with variable prices. This dependency on fluctuations and the fact that any prices mentioned are indicative will be stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they result from legal regulations or provisions.

Price increases after 3 months from the conclusion of the agreement are only allowed if the entrepreneur has stipulated this and:

  1. they result from legal regulations or provisions; or
  2. the consumer has the right to terminate the agreement on the day the price increase takes effect.

The place of delivery is determined based on the location where the goods are dispatched. In this case, delivery takes place outside the UK or EU. As a result, import VAT and/or customs clearance fees may be charged by the carrier at the recipient's expense. The entrepreneur will not charge VAT at the point of sale.

All prices are subject to printing and typographical errors. The entrepreneur accepts no liability for the consequences of such errors. In the case of printing or typographical mistakes, the entrepreneur is not obligated to deliver the product at the incorrect price.



ARTICLE 10 - COMPLIANCE AND WARRANTY

The entrepreneur ensures that the products and/or services conform to the agreement, the specifications stated in the offer, reasonable standards of quality and/or usability, and the applicable laws and regulations at the time the agreement is made. If agreed, the entrepreneur also ensures that the product is suitable for use other than normal use.

A warranty provided by the entrepreneur, manufacturer, or importer does not affect the consumer's statutory rights and claims under the agreement, as outlined in the UK Consumer Rights Act 2015.

Any defects or incorrect products must be reported to the entrepreneur in writing within 14 days of delivery. Returned products must be in their original packaging and in new, unused condition.

The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the suitability of the products for any individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

  1. The consumer has repaired and/or altered the delivered products themselves or has had them repaired and/or altered by third parties.
  2. The delivered products have been exposed to abnormal conditions or have been otherwise handled carelessly or contrary to the instructions of the entrepreneur and/or the handling instructions on the packaging.
  3. The defect is wholly or partly the result of regulations set by the government concerning the nature or quality of the materials used.


ARTICLE 11 - PERSONAL INFORMATION

By submitting personal data through the store, our Privacy Policy applies. You can view our Privacy Policy by clicking [here](link to the Privacy Policy).

We process personal information in accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This includes information we collect directly from you when you place an order, contact customer service, or interact with our website.

The information you provide is used to process orders, manage your account, and improve our services. We will not share your data with third parties without your consent unless required by law. You have the right to access, correct, or request deletion of your personal information at any time.

For more details about how we handle your personal data, please review our full Privacy Policy.



SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping costs, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on a related website is incorrect at any time and without prior notice (even after you have placed your order).

We are not obligated to update, amend, or clarify information in the Service or on a related website, including but not limited to pricing information, except as required by law. No specific update or refresh date should be applied to the Service or on a related website to indicate that all information in the Service or on a related website has been modified or updated.



SECTION 13 - CHANGES TO THE TERMS OF SERVICE

You can view the most recent version of the Terms of Service at any time on this page.

We reserve the right to update, amend, or replace any part of these Terms of Service at our discretion, by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service after any updates to these Terms of Service have been posted constitutes your acceptance of those changes.